Using University of Rochester Information Security

Contents:

Receiving Secure Email

How do I read a secure email?

To read your secure email, click the "message_zdm.html" attachment. On the page that opens in your web browser, click the Read Message button.

Enter or verify your email address. If you already have an account, enter your password. If you do not have an account, you can create one. After you are logged in, the secure message displays in your browser.

How do I access attachments sent to me?

To open an attachment, click View or Download next to the attachment name. If the program is known, the attachment is opened automatically, if not, the attachment opens in a new browser window.

What does it mean if the signature is marked valid with a ?

Every secure email is signed by the sender of the message to ensure authenticity of the sender and data integrity of the message. The means that the signature associated with this email is valid and the message can be trusted.

What does it mean if the signature is marked invalid with a?

Every secure email message is signed by the sender of the message to ensure authenticity of the sender and data integrity of the message. The means that the signature associated with this message is not valid and the message may have been forged. We recommend that you either contact the sender of the message or technical support at University of Rochester Support <support@ur.rochester.edu>.

Replying to Secure Email

How do I reply to a secure email?

To reply to a secure email:
  1. Click Reply or Reply All at the top of the message.
    All recipients are already entered in the To: field in the composition page that displays.
  2. Add any new email addresses in the Cc: or Bcc: fields (click Show Bcc).
    Email addresses can be separated with commas, semi-colons or blank spaces.
  3. Type your reply. The original message is already included in the compose field.
  4. Click Send Secure to send your reply.

How do I add an attachment to the secure email?

If permitted by the company you are communicating securely with, you can add an attachment to your email. You can send all types of files as attachments, including word processor or spreadsheet documents, audio files, image files, web pages saved as HTML files, and more.

To add attachments to your secure email:

  1. Click Choose File... in the Attach field and select a file.
    The selected file is uploaded immediately.
  2. To remove attachments, click Remove.

How do I get a copy of the secure email that I have composed?

To get a copy of the secure email that you have composed, click Copy Me, to the right of the To: field. When you send the message, an exact copy of the composed secure email is sent to your email account. If you do not want to have a copy of the secure email, click Remove Me, to the right of the To: field.

Forwarding Secure Email

How do I forward a secure email?

You may have the option to forward secure email that you have received, provided the company that originated the email allows you to do so.

To forward secure email:

  1. Click Forward at the top of the message.
    All recipients are already entered in the To: field in the composition page that displays.
  2. Add any new email addresses in the Cc: or Bcc: fields (click Show Bcc).
    Email addresses can be separated with commas, semi-colons or blank spaces.
  3. Type a message to go with your forwarded email. The original message is already included in the compose field.
  4. Click Send Secure to send your message.

How do I add an attachment to the secure email?

If permitted by the company you are communicating securely with, you can add an attachment to your forwarded email. You can send all types of files as attachments, including word processor or spreadsheet documents, audio files, image files, web pages saved as HTML files, and more.

To add attachments to your secure email:

  1. Click Choose File... in the Attach field and select a file.
    The selected file is uploaded immediately.
  2. To remove attachments, click Remove.

How do I get a copy of the secure email that I have composed?

To get a copy of the secure email that you have composed, click Copy Me, to the right of the To: field. When you send the message, an exact copy of the composed secure email is sent to your email account. If you do not want to have a copy of the secure email, click Remove Me, to the right of the To: field.

Sending Secure Email

How do I send a secure email?

If permitted by the company you are communicating securely with, you can initiate a secure email through a provided webpage link.

To send a secure email:

  1. Open the secure mail web page that you were provided.
  2. Enter your email address and click Sign In.
  3. Enter your password to authenticate yourself with the company providing the secure mail service.
    After you are authenticated, a compose page displays.
  4. Add email addresses in the To:, Cc:, or Bcc: fields (click Show Bcc).
    Email addresses can be separated with commas, semi-colons or blank spaces.
  5. Type your email.
  6. Click Send Secure to send your message.

How do I add an attachment to the secure email?

If permitted by the company you are communicating securely with, you can add an attachment to your email. You can send all types of files as attachments, including word processor or spreadsheet documents, audio files, image files, web pages saved as HTML files, and more.

To add attachments to your secure email:

  1. Click Choose File... in the Attach field and select a file.
    The selected file is uploaded immediately.
  2. To remove attachments, click Remove.

How do I get a copy of the secure email that I have composed?

To get a copy of the secure email that you have composed, click Copy Me, to the right of the To: field. When you send the message, an exact copy of the composed secure email is sent to your email account. If you do not want to have a copy of the secure email, click Remove Me, to the right of the To: field.

Using Message Receipts

How do I know that recipients were able to decrypt the secure message?

You can request that a receipt is sent to your email address when each recipient decrypts the secure message that you are composing. To receive receipts, click the Request Receipt link. If you do not want a receipt when the message is decrypted, click the Remove Receipt link. The Request Receipt link is only available if the administrator has enabled it. If you do not see this link, you cannot request a receipt.

Using Zero Download Messenger Rich Content

Zero Download Messenger Rich Content

There is a known conflict between ZDM Rich Content and Internet Explorer 6 Content Advisor. In order to successfully compose ZDM messages, you must temporarily disable the Internet Explorer Content Advisor.

To disable the Content Advisor:

  1. From within Internet Explorer 6, select Tools > Internet Options.
  2. Select Content.
  3. Click Disable under Content Advisor.
  4. Enter the password you set when Content Advisor was enabled.

Security

How secure are secure messages?

The secure email is encrypted with the equivalence of a 1024-bit key. It uses the breakthrough Identity-Based Encryption to ensure the privacy of your personal data without compromising ease of use. Each message is also signed by the sender to ensure authenticity of the sender and data integrity of the message.

In addition, all decrypted email messages are viewed through your web browser using an SSL/TLS connection.